Shopping Policies

Currency

We are a Canadian online retailer selling across Canada and USA. All pricing is quoted in Canadian dollars. 

 

Payments

We use PayPal, a secured payment method, to process the online shopping transactions. You do not need a PayPal Account to purchase.

www.paypal.com

Phone orders can also be placed using a valid MasterCard or Visa.

 

Security

The purchasing process takes place at PayPal.com and we do not collect any credit card numbers on this website

https://www.paypal.com/ca/webapps/mpp/paypal-safety-and-security

 

Return Policy

Authorized returns or exchanges are accepted within 30-days of a purchase, excluding the shipping cost, providing the item is returned back to Exclusively Equine Gifts & Decor  in its original condition, with proof of purchase.   Customers are responsible for the “return” shipping expense, which is non-refundable.  Alternatively customers may return a product in person at one of our retail events, providing it is within 30-days of purchase.

Damaged orders: any orders received damaged through transit must be reported within 48 hours of receiving the item.

Please contact us by phone or email for return authorizations:

Phone: 647-668-6414

Email: info@exclusivelyequine.ca

We are happy to assist you with any questions you may have regarding returns, refunds or exchanges.

 

Authorized Returns

A full refund will be issued only on authorized returns once the item has been returned to Exclusively Equine Gifts & Décor within 30-days of purchase; refunds will be reimbursed through the original form of payment upon proof of receipt; alternatively a credit note may also be applied towards a future purchase.

 

Shipping

We offer shipping in Ontario $15.00 flat rate  *some exceptions may apply based on size & weight of order.

All other Provinces: $20.00 *some exceptions may apply based on size & weight of order.

USA $30.00  *some exceptions may apply based on size & weight of order.

Most purchases within Canada arrive within 7-working days or less.

Shipping charges for any International orders will be quoted separately.

Important: Some items in this shop are heavy and/or large.  We reserve the right to contact a customer should “special care” shipping charges apply to an order to ensure its safe arrival to you.  This applies especially for International orders & special volume orders to organizations.

 

Promotional “Sale” Items

Items that are reduced in price and marked as a “Sale” item are not subject to other promotional discounts, unless otherwise indicated. All sale items are final sale.

 

Corporate and Small Business Volume Orders

We are pleased to offer volume discount pricing to organizations, corporate and small businesses.  Validation of the affiliated business is required.  A minimum MRSP order of $1,500.00 is required with minimum quantities of 4 on selected items under $100 and a minimum quantity of 2 on items over $100. (Some exceptions may apply based on supplier requirements).   Quotes are available through email contact & based on individual volume requirements, current cost & product availability.  Additional shipping charges apply to all volume discounted orders.  Payment is due upon placement of the order. 

Please contact Catherine for inquiries and to receive a quote on your items of interest:  info@exclusivelyequine.ca

 

Privacy

We do not share customer names or contact information with outside sources.  We reserve the right to contact customers for: customer satisfaction calls, follow-up,  notification of sales or new products.

 

What personal data we collect and why we collect it

Cookies

The first time you visit this site, a browser cookie is generated to identify you as a new visitor. If you were refered to this site by another site, the referal URL is also tracked in a cookie. This allows us to create customized messaging and notices for each of our site visitors. This data is retained in your web browser until cleared by you or your browser.